Start with the calls that cost you the most

Inbound

Reception and after-hours calls

Calls outside opening hours, at lunch or during peaks usually end in voicemail. An agent answers instead, understands why the person is calling and makes sure your team can act on it.

• Voice agent
• Knowledge base
• Callbacks
• Human transfer

• Answers immediately with your greeting, in the language you set.
• Collects the reason for the call and the details your team needs.
• Saves a note on the contact and creates a callback for the next opening slot.
• Transfers urgent calls to an available person or number.

Outbound

Lead qualification

Leads go cold within hours. A campaign calls each new lead who agreed to be contacted, asks your qualifying questions and hands the promising ones to sales.

• Campaigns
• Consent records
• Status updates
• Spend caps

• Builds the list from your contacts or a CSV, with consent for the channel and purpose.
• Calls within business hours in the campaign time zone, with controlled retries.
• Asks your questions and updates the contact status, for example interested or not interested.
• Creates a callback for your sales team when the lead is ready to talk.

Outbound

Confirmations and reminders

Missed appointments cost time and revenue. Confirm them by phone or WhatsApp a day ahead and record every answer.

• Voice or WhatsApp campaign
• Notes
• Callbacks
• Templates

• Calls or messages each person on your list at the time you schedule.
• Records the answer as a note on the contact.
• Creates a callback when someone needs a new time, so your team can confirm it.
• WhatsApp reminders outside the 24-hour service window use your approved templates.

TuniCall records the request; it does not book directly in an external calendar.

Outbound

Follow-ups and feedback

After a visit, a delivery or a quote, a short call shows customers you care and tells you what to fix.

• Campaigns
• Transcripts
• Status updates

• Calls back customers who agreed to service calls.
• Asks a few questions and records the answers in the conversation history.
• Flags unhappy customers with a status and a callback for your team.

Messaging

WhatsApp customer service

Customers expect quick answers in WhatsApp. A text agent replies around the clock from your knowledge base, and your team takes over whenever needed.

• WhatsApp via Twilio or Meta
• Text agent
• Human takeover

• Replies automatically inside the service window.
• Keeps one conversation per contact with the full history.
• Hands over to a person, who answers from the same inbox.

Inbound

Overflow when your team is busy

When every line is taken, callers should still reach someone. An agent handles the simple requests and passes the rest to the first available person.

• Voice agent
• Presence
• Human transfer
• Callbacks

• Takes the call instead of a queue or a busy tone.
• Resolves simple questions from your documents.
• Transfers when someone is available, or keeps a callback request when nobody is.